Kindly review these terms and conditions meticulously before proceeding to place an order for a custom-made item. By continuing with the order, you acknowledge and agree to adhere to the following terms:

Bespoke Item:

Nature of the Item:
1.1 The item you are ordering is a unique, custom-made bespoke item tailored to your specific requirements.
1.2 Due to the distinctive nature of the item, it is non-refundable and ineligible for exchange once the order is confirmed.
1.3 This policy remains applicable irrespective of the reason for seeking a refund, including, but not limited to, dissatisfaction with the item or a change of mind.
1.4 In case that the item arrived damaged due to the courier shipment, we will arrange after a inspection and approval of our fulfillment team a re-shipment for your order. Therefore a proof from the customer is necessary with photos to start a inspection process.

Order Process:
2. Process Details:
2.1 The order process entails discussions, consultations, and agreement on the design, materials, specifications, and any other pertinent details of the bespoke item.
2.2 Accuracy and completeness in providing information about your requirements during the order process are your responsibility.
2.3 Any post-order changes or modifications may incur additional charges and potentially impact the delivery timeline.

Payment and Pricing:
3. Pricing Details:
3.1 The price for the bespoke item will be communicated to you during the order process.
3.2 A deposit or full payment may be required before commencement of work on the item.
3.3 All payments must be made in accordance with the agreed-upon terms and schedule.

Delivery or Collection:
4. Delivery Information:
4.1 The estimated delivery or collection date will be communicated to you during the order process.
4.2 Any delays in the delivery or collection date due to unforeseen circumstances will be promptly communicated to you.
4.3 You are responsible for providing accurate delivery or collection information.

Item Acceptance and Inspection:
5. Post-Delivery Responsibilities:
5.1 Upon delivery or collection, it is your responsibility to inspect the item for defects, damage, or deviations from the agreed-upon specifications.
5.2 Any issues or concerns regarding the item must be reported to us within a reasonable time frame after delivery or collection.

Intellectual Property:
6. Ownership of Design:
6.1 We retain all intellectual property rights, including copyrights, in the design and creation of the bespoke item.
6.2 You agree not to reproduce, distribute, or use the design or any part of the bespoke item for commercial purposes without our prior written consent.

Material:
7. The material employed in crafting our plaques is derived from renewable resources, and by placing an order, the client acknowledges and is informed about this aspect.
7.1 The plaques are constructed using the following materials: a matte black/white frame made from wood sourced from renewable forests, specifically Ayous wood with a .75″ (1.9 cm) thickness, and paper with a thickness of 10.3 mil (0.26 mm) and a weight of 5.57 oz/yd² (189 g/m²). The frame is lightweight and environmentally conscious, utilizing a front protector made of Acrylite. The package includes hanging hardware for convenient display.
7.2 The vinyl record of the award is a realistic print of a vinyl, it is not a physical vinyl record.
7.3 For a comprehensive item description, please refer to the FAQ section under Item Description for the Plaques.

Limitation of Liability:
8. Liability Restrictions:
8.1 In no event shall we be liable for any direct, indirect, incidental, special, or consequential damages arising from the purchase or use of the bespoke item.
8.2 We shall not be responsible for any losses, damages, or expenses incurred by you as a result of your purchase or use of the bespoke item.

IMPORT & EXPORT FEES

Plaque Awards explicitly states that it is not accountable for any import or export fees associated with the acquisition of our products. Upon making a purchase, the customer acknowledges and agrees that any relevant import or export fees, which may include customs duties, taxes, or other charges imposed by the authorities in the destination country, are the sole responsibility of the customer.

The customer is obligated to stay informed about and adhere to any import or export regulations and requirements specific to their country. Plaque Awards cannot be held liable for any costs, penalties, or delays resulting from non-compliance with such regulations or the imposition of import or export fees.

By proceeding with the purchase, the customer affirms their understanding and acceptance that any import or export fees are distinct from the product cost. Plaque Awards is not responsible for facilitating or covering any such fees.